Frequently Asked Questions

To access your account information, locate the confirmation email you received when you signed up from supportUK@proconferenceeu.com. To access your account on the website, enter your email and password, then click Log In. If you do not have your password, go back to your Administrator or Account manager. You will receive an email to reset your password.

After logging in to your account, invite participants via email or use the invite form. You may also use the Pro Conference StartMeeting® for Google Calendar™ extension or Outlook® plug-in.

Notify participants of the date and time of the conference call and provide the dial-in number and access code. At the scheduled time, everyone calls the dial-in number and enters the access code followed by hash (#). If you are the host, press star (*), then enter the host PIN followed by hash (#).

There are two options:

1. Record audio, video and screen sharing using phone keypad commands.

Dial in as the host (call your dial-in number and enter the access code followed by hash (#), then press star (*) and enter the host PIN when prompted). To start recording, press *9 and 1 to confirm. To stop and save the recording, press *9 again and 1 to confirm.

1. Record audio, video and screen sharing with the desktop application.
   Launch the desktop app and host an online meeting. Start audio, video or screen sharing. Click Record on the Meeting Dashboard, centrally located at the bottom. Click Record again to stop.
   Note: An email is sent to the host with your recording to download immediately after the call ends.
   

An account includes the following: unlimited high-definition audio conferencing for up to 1,000 participants, online meetings with screen sharing and video conferencing, international calling across the globe, call controls, call recording and playback, 1GB of storage for recordings, call detail reports, mobile apps for iOS and Android and top-notch security. Purchase additional seats to include more participants in your online meetings on your Account Info page.

Note: Your participants phone carrier may apply additional surcharges for calls based on the participants call package/charges. 

What is a Call Detail Report?

Call Detail Reports are provided via our portal www.onhub1.com after every meeting takes place viewed in the activity tab. The report includes participant information such as time spent on each call and other meeting details such as costs.

An anonymous caller ID displays on Call Detail Reports when the telephone number of the caller has been blocked, either by choice or by phone carrier default.

No. Use your account as many times as you like.

No reservations are needed. You can host a conference call 24/7.

A maximum of 1,000 participants can join a conference call. The number of participants who can join an online meeting is also 1,000. 100 for webcam video connection, with five visible at anyone time.

No, with an unlimited number of calls allowed.

Static or echo on a conference call is caused by using or placing a mobile device too close to a computer or speakerphone. If you continue to experience static or echo on a conference line, press *5 to mute all participants. They can then press *6 to unmute their line. Avoid using speakers, headsets, cordless phones, etc. if there is any experience with static or echo.

Pro Conference StartMeeting is a global service that can be used around the world. For a list of international dial-in numbers, visit your www.onhub1.com to View Dial in list on your Account Info page or visit our download section on www.proconference.co.uk. We have dial-in numbers in 80+ countries and counting.

Every Pro ConferenceStartMeeting account includes free international calling, but phone carriers may apply long distance charges. There will be no bill or charges from Pro Conference StartMeeting for this service.

To set up an international conference call, provide participants with the local in-country dial-in number and access code. For an online meeting, include the online meeting ID and/or join link. Notify participants of the date and time of the conference call. At the scheduled time, call the dial-in number and enter the access code followed by hash (#). Hosts additionally enter the host PIN followed by hash (#).

Yes, you can use any in-country dial-in number. All dial-in numbers can be called from anywhere in the world. Note: The access code remains the same and connects all callers.

Yes, you can use a calling card to connect to a conference call at favorable rates.

Online meetings support video conferencing and screen sharing. Hosts and participants can share screens, documents, slides, spreadsheets, etc. or use video conferencing with a webcam to meet face to face.

Online meetings support collaboration and increase productivity. On Pro Conference StartMeeting apps, hosts can access call controls, see the list of participants on the call, show video and share computer screens, documents, web links or presentations.

To start a video conference:

1. Launch the Pro Conference StartMeeting desktop app.
2. Click Host and log in with your email address and password.
3. Click Camera on the Meeting Dashboard to start the video feed. (Bottom Left)
4. Choose your audio preference. Dial in using the telephone (recommended) or through VoIP on your computer, then click Connect Now.
5. Video is live once the Camera turns green.

Note: If you do not have the Pro Conference StartMeeting desktop application, Download it now.

How many video feeds are supported at one time?

Pro Conference StartMeeting video conferencing supports up to five simultaneous video feeds. The primary video feed always displays the active speaker, and up to five feeds appear in the sidebar. Having a video feed displayed in the sidebar is initially first come, first served. As the conference progresses, the display is based on how often a given participant speaks.

On the Meeting Dashboard, click Attendee List to view all participants and see who is connected through audio, screen sharing and video.

On the Meeting Dashboard, click Chat to message the whole group or private message an individual participant.

To share your screen:

1. Launch the Pro Conference StartMeeting desktop app.
2. Click Host and log in with your email address and password.
3. Click Play on the Meeting Dashboard.
4. Select the items you want to share.
5. Click Start Sharing.

Note: If you do not have the Pro Conference StartMeeting desktop app Download Now

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Online meetings work on PCs, Macs® , Chromebooks™, iOS and Android™ phones and tablets. Download apps

Note: Chromebooks do not require a download, so users can host or join meetings using Web Viewer. View recommended browsers and system requirements.

To use remote desktop:

1. Launch the Pro Conference StartMeeting desktop application.
2. Click Host and log in with your email address and password.
3. Under Attendee List, hover over the participant’s name to grant remote control and click Down Arrow.
4. Select the items you want to share.
5. Click Remote Control, then Allow keyboard and mouse. Choose Yes to confirm or No to cancel.
6. 
   

Yes. Participants can be muted using the Web Controls panel located on your Meeting Dashboard. From the Meeting Dashboard, hover over the participant’s name on the Attendee List and select Mute on the microphone.

Web Viewer allows participants to join online meetings with their web browsers instead of joining via the Pro Conference StartMeeting desktop application. No download is necessary.

At this time, only Chromebook supports full host functionality through Web Viewer, including VoIP audio, video and screen sharing. Using the Meeting Dashboard, Chromebook users are also able to: record, select mute modes, chat and more. For details, refer to Host Instructions on www.onhub1.com.

Participants can join a meeting with VoIP audio and video conferencing and view screen sharing. Participants are able to send and receive chat messages, view participants and mute/unmute their own lines.

If participants have the Pro Conference StartMeeting desktop application installed, the system will automatically detect and launch the application.

We recommend that participants join using Chrome™16 and newer or Firefox® 15 and newer. These browsers support VoIP audio, multi-feed video and viewing screen sharing. Internet Explorer® 11 and newer and Safari® 6.0 and newer support viewing screen sharing only.

When using Firefox, Chrome or Chromebook, click the camera that appears in the toolbar. A pop-up will appear requesting access to the camera and microphone. Allow access to start video conferencing.

No, you must record every call manually following the instructions. 

How do I access recordings?

Once a host records and ends the call, an email link is sent directly to the host straight after the meeting ends to download this file locally.

Yes, download any recording from the email that is sent to the host.

Currently, we do not offer editing capabilities. However, we recommend using the editing program Audacity.

The following Integrations are available with every Pro Conference StartMeeting account:

• Outlook Plug-in
• Google Calendar Extension
• Slack

All can be downloaded from our welcome email or visit the respective Vendor Marketplace and search for "StartMeeting""

Yes. We don’t listen to or record any customer calls without permission. These are stored within the EU.

No. We do not share customer data. For more information, review our Privacy Policy

For online meetings, view participants by selecting the Attendee List on the Meeting Dashboard. Additionally, after the meeting, a Call Detail Report will be emailed to you providing a list of participants and the length of time they were on the call.

Yes. Log in to your account and choose Settings from the Profile drop-down menu, then click Reset Password. Complete the fields and click Confirm.

Mac, Windows, and Linux, iOS and Android are all supported with Pro Conference StartMeeting.

Minimal operating system requirements:

• OS:
  • Windows® 7
  • Mac® OSX 10.9
  • iOS 9.0 (sharing phone’s screen requires v11.0)
  • Android 4.0.1 (sharing phone’s screen requires v5.0)
  • Ubuntu® 14.04 64-bit, other distributives may be also supported but result is not guaranteed
    • Preferred display server:
    • X.Org
    • Desktop environment: Unity, Gnome
• Bandwidth: 100Kb/s (HD Audio), 400Kb/s (screen sharing), 1.1Mb/s (video)
• Desktop: Chrome™ 57, Firefox® 60, Safari® 10.1 (Mac only), Internet Explorer® 11(Windows only), Edge 15 (Windows only)
• Mobile: Chrome™ 57, Firefox® Android 60 and iOS 20, Safari® iOS 10

This may be due to your firewall. Please contact your network administrator and allow firewall access to/from the following networks:

• 12.7.192.0/23, 185.193.40.0/23, 162.251.180.0/23
• ports UDP 6000-65534 and TCP 443 and TCP 5040-5060